sucky service.

i seriously want to complain about kbox. charles and i went to k this afternoon. we reached at 2.30pm, and took up the $8 nett package. so one would expect to sing till at least 5.30pm (since they usually give you 3 hrs). BUT they said we're supposed to stop at 5pm. obviously 2 1/2 hours is not enough for us to finish our super long playlist, but anyhow we just stretched it as much as we can.

so we left 2 songs after the 'last song'. when i went to redeem my points, i asked the person, "不是3小时吗？” she replied, "我们是看有没有人的。还有看有没有bookings"

i got slightly irritated already. "可是你们的房间都是空的", i commented. she replied, "因为等一下还有bookings 的".

I'M SURE SOMEONE WOULD BOOK A ROOM AT 5PM AND ONLY SING TILL 7PM. WHO ARE YOU TRYING TO KID?

seriously, these people think customers are all idiots. you think by giving promotions, people will keep coming back? seriously, the way kbox is treating their customers, i'm quite sure they are going to lose a lot of customers to other karaoke operators. the timings used to be a 5-hr session, then they cut it down to 3 hours, and cut people off when they don't want to leave the room. then now they say we only have 2 1/2 hours, cos there are other bookings. yeah right.

yeah you may have the newest songs, but your top priority dun seem to be the customers. you think you're the monopoly in this market? far from it seriously. dun you know that by increasing customer satisfaction, you can have higher customer loyalty too? by coming up with all these stupid stunts, chasing people away when obviously the entire place is empty, is not going to help with your reputation and customer retention.

i'm quite a regular at kbox, but the place is seriously pissing me off already. there's never once when we can sing till we're really satisfied. and 2 1/2 hours is seriously ridiculous. and they never realised their drinks are OVERLY sweet. they trying to cause diabetes ah.-_-

while other places are dying to increase service and customer loyalty, kbox is going the opposite way. one day, you're going to have to close down your outlets one by one, and you prob won't even understand why.

luckily the company was good, if not this would have seriously spoiled my day. charles and i had a really great chat after the kbox session, emo-ing about stuff and confiding in each other. glad we met up amidst the craziness in school, cos it's stuff like these that are keeping me sane.

school week is over, but there are still SOOOO many project meetings. 3 coming up for the next two days, when supposedly thurs and fri are my free days. sigh...